Infrastructure Services

Enterprises look toward remote IT infrastructure management services to provide a competitive advantage. A robust IT infrastructure enables efficient delivery of services and improves overall business performance.

Inlogic’s Remote IT Infrastructure Management Services can help design, build, run and manage your IT infrastructure services in a flexible manner that allows for better integration with the existing processes and resources. Inlogic can help achieve the highest levels of business transformation by enabling companies to get the most from their IT infrastructure services. Inlogic addresses virtually every aspect of the IT discipline with one of the industry’s broadest suite of IT service offerings. Whatever your IT infrastructure challenges are, Inlogic’s Remote IT Infrastructure Management Services can help keep your infrastructure up and running.

Inlogic’s Remote IT Infrastructure Management Services include:

  • Server Management
  • Database Management
  • Security Device Management
  • Enterprise Service Desk
  • Cloud Infrastructure Management
  • End Point Management

Inlogic approaches remote infrastructure management as a lifecycle service that encompasses four phases viz. Design, Deploy, Manage and Review. Inlogic’s delivery model (Model for Operational Excellence & Continual Improvement) is designed to address the needs of clients across various geographies and time-zones encompassing Remote/Onsite Management, Best Shore Hybrid Models, Shared Services or Dedicated Centers.

Server Management


Inlogic’s Server Management Services are designed to address an enterprise’s entire server management platform needs from design, deployment and migration to optimization. Our managed IT support services ensure better server utilization rates, improved system availability and increased performance.

Our consolidation services help optimize your server infrastructure by centralizing business- critical applications and servers. We work as part of your team to help regain and retain control over server infrastructure and reduce overall infrastructure costs.

Database Management

Inlogic’s Database Management Services ensure 24×7 availability and performance of your business critical databases. Our experts continuously monitor, manage and ensure optimal performance of the database environment and function as an extended arm of your organization. Our clients also benefit from higher efficiency and lowered cost of database management.


Security Device Management

Security threat landscape is emerging every day, not only becoming complex but also rendering traditional security solutions inadequate. Technology solutions are necessary but are incapable of proactive detection and reliable prevention. The frontiers of attack range from perimeter to end point. Business risks are continuously mounting as threats evolve on 24×7 basis. Enterprises need to meet the compliance requirements and this needs significant business attention. The upkeep of security of business critical Information assets is a challenge which is becoming complex and harder.

Round the clock security monitoring and management enables you to secure your IT infrastructure on a proactive basis. Entrust your IT infrastructure with our 24×7 world class security operations. Our remote managed security services enable you with the necessary safeguards to protect information assets in a no-compromise way. Our holistic approach to security services considers security as a continuous process and not as discrete incidents, thus delivering a robust and secure infrastructure.

Security Device Management Services cover Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management and Vendor/3rd Party Coordination for:

  • Firewalls
  • VPN
  • Proxy
  • Anti-Virus, Anti-Spyware
  • Unified Threat Management

Enterprise Service Desk

Inlogic’s Enterprise Service Desk helps you to realize a significant impact on your service desk productivity and end user efficiency. Through a proactive approach, we address not only escalating issues in service desk delivery, but also identify and prevent recurring issues thereby providing true value to you through reduction of average incidents/calls per device. Our extensive reporting helps improve understanding of issues and hence better service levels. With Inlogic taking care of your enterprise service desk, you are certain to experience the benefits of improved efficiency, 24×7 availability and greater control over your IT costs.

Inlogic’s Enterprise Service Desk Offering

  • Integrated service desk from Level 1 (Call logging) to Level 3 (System administration)
  • Facilitating customer Change Request Management, Software License Management, Configuration Management, Availability Management
  • Handling incidents, problems, and service requests
  • ITIL compliant service desk tool

Cloud Infrastructure Management

Inlogic’s Cloud Infrastructure Management service helps managing the health, performance and security of any public cloud infrastructure including Microsoft Azure, Office 365, Amazon Web Service and any private cloud built using Eucalyptus or OpenStack.

Cloud Managed services includes

  • Setup

    Cloud infrastructure setup, installation of software

  • Configuration

    Hardware and software configuration

  • Cost and performance optimization

    Reduce monthly cost for cloud infrastructure and maximize performance

  • Support Changes

    Add/remove resources (servers, storage, software) in the environment as needed

  • Security

    Constantly monitor for security threats and fix them right away

End Point Management

Inlogic’s Remote Desktop Management Services are designed to optimize your IT resource utilization and provide a standardized end-user environment. Inlogic’s mature delivery processes for desktop management are tailored to address the needs of diverse customer segments. Our experience in delivering high-quality remote desktop management services spans over a decade and across geographies.

Inlogic’s Desktop Management Service Offering

End Point Management

End Point Management

  • Management Services
  • Asset Management
  • Remote Desktop Management, Control and Support
  • Software Distribution
  • Management Services
  • Asset Management
  • Remote Desktop Management, Control and Support
  • Software Distribution
  • Platform Services
  • Application Packaging and Core Build Services
  • Platform Design & Deployment Services
  • Platform Migration Services – Desktop (XP to Windows 10)
  • Platform Optimization Services (Windows Active Directory & networking services (DNS, DHCP, ADFS etc.,)
  • Advanced feature implementation of Windows 2012 R2
  • Applications Packaging/Core build Creation
  • Packaged Applications Roll-out
  • Desktop Standardization and Roll-out