Contact Us
Contact Us

Managed Support Services

about1
Managed Support Services

Always-On Support to Keep Your Business Running Smoothly

At Inlogic, we understand that your digital systems are the backbone of your business. Our Managed Support Services ensure seamless operations, minimal downtime, and proactive performance management—so you can focus on growth, while we take care of the rest.

  • icon
    End-to-end infrastructure & app support
  • icon
    99.9% uptime with proactive monitoring
  • icon
    SLA-driven response & resolution Ask ChatGPT

What We Offer

Application & Infrastructure Support

Ongoing maintenance and support for enterprise platforms, applications, and underlying infrastructure.

  • Monitoring, tuning, and issue resolution
  • Patch management and upgrades
  • Application performance optimization

24x7 Incident Management

Around-the-clock technical support, issue tracking, and resolution with SLAs tailored to your needs.

  • Tier 1 to Tier 3 escalation handling
  •  Real-time alerts and response coordination
  • Incident documentation and RCA (Root Cause Analysis)

Change & Release Management

Controlled, predictable deployments and upgrades to reduce risk and ensure continuity.

  •  Versioning and rollback protocols
  • Staging and production environment support
  • Deployment health monitoring

End User & Admin Support

Support services designed for both IT administrators and end-users.

  • Knowledge base and self-service portals
  • Ticket triage and resolution
  • Role-based access provisioning

Proactive Monitoring & Health Checks

We don’t wait for systems to fail—we monitor them constantly to ensure optimal performance.

  • System uptime and utilization tracking
  • Predictive issue detection and load balancing
  • Usage trends and performance reporting

Industry Solutions

Flexible Support Models

We offer tailored support models to fit your business needs:

- Fully Managed Support – End-to-end support ownership for infrastructure and applications
- Co-Managed Support – We collaborate with your in-house teams to share responsibilities
- On-Demand Assistance – Flexible resource engagement when you need additional expertise

Case Study: End-to-End Support for Medtech Global

Medtech Global, a leader in healthcare technology, has partnered with Inlogic for over two decades — across development, infrastructure, and technical support functions.

- 99.9% uptime achieved across critical platforms supporting clinics and hospitals
- Fully managed ticketing, triage, release cycles, and upgrade support
- Real-time monitoring and incident response for cross-border healthcare operations
- Seamless coordination with internal Medtech teams across AU and NZ

“Inlogic has been a cornerstone of our operations in Australia and New Zealand… Their broad expertise has propelled us forward, adapting fluidly to our changing needs. We wholeheartedly endorse Inlogic as a strategic partner, confident in their continued role in our growth and success.”
— Dr. Geoffrey Sayer, CEO, Medtech Global

Why Inlogic?

Global Delivery: Teams located across India, New Zealand, and Australia for seamless time zone coverage and regional expertise.

SLAs You Can Trust: Transparent, responsive, and accountable support with measurable service-level commitments.

Industry-Aware Teams: Support specialists experienced in healthcare, insurance, and enterprise technology environments.

Scalable Coverage: Flexible support models that grow alongside your business and evolving platform needs.

More Services

php print esc_attr__( 'image', 'tscore' );?>

Connect With Us Anytime

[email protected]
Contact Us